Return & Refund Policy – Taqwa Dental Supply (Bangladesh)

Effective Date: [16 February, 2026]
Website: https://taqwadent.com
Phone: 01618909825

1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
The product is defective, damaged, or expired upon arrival.
The wrong product or incorrect quantity was delivered.
The product is unused, unopened, and in its original manufacturer packaging.
All claims are subject to inspection and approval.

2. Non-Returnable Items
For hygiene, safety, and clinical compliance, the following items are non-returnable and non-refundable:
Opened or used dental materials and consumables.
Dental instruments or devices once used or unsealed.
Products damaged due to improper handling or storage after delivery.
Special order or imported items.
Discounted, promotional, or clearance sale items (unless defective).

3. Return Notification Window
Customers must inform us within 3 days of receiving the product.
Requests made after this period may not be accepted.

4. Return Shipping Timeline
Approved returns must be shipped back within 7 days from the delivery date.
Products must be securely packed to avoid damage during return transit.

5. Return Process
Contact our support team via phone or email with your order details.
Provide clear photographic or video proof (if applicable).
Wait for return authorization before sending the product.
Ship the item to our return address.
Customers bear return shipping costs unless the item is defective or incorrect.

6. Refund Policy
Refunds are processed within 3–7 business days after inspection and approval.
Refunds may be issued through the original payment method or as store credit.
Shipping and handling charges are non-refundable.
COD orders may be refunded via mobile banking or bank transfer.

7. Exchanges
Exchanges are subject to stock availability.
Replacement products will be shipped after we receive and verify the returned item.
Exchange delivery charges apply unless the original item was defective or wrong.

8. Important Safety Notice
Due to healthcare and infection control standards, we strictly follow return restrictions on dental products. We reserve the right to refuse returns that do not meet hygiene, safety, or regulatory requirements.

9. Contact for Returns
Phone: 01618909825
Email: taqwadent@gmail.com
Return Address:
Navaron Bazar, Sharsha, Jashore, Bangladesh

Thank you for choosing Taqwa Dental Supply.